We can usually quickly spot the cause for a problem and provide advice on how to resolve it.Īs there are several factors unrelated to VPN Tracker or the VPN gateway that can influence connectivity (e.g.
Screenshots of the VPN gateway configuration.A Technical Support Report from VPN Tracker ("Help" > "Generate Technical Support Report").A problem description and information on what you've already tried.In many cases, connection problems are related to misconfiguration of either VPN Tracker or the VPN gateway. If you experience specific configuration problems, our technical engineers are happy to provide support for setting up VPN connections with VPN Tracker. You can find a list of devices and configuration guides here:įor a general introduction to computer networking, VPNs and IPsec, there are several excellent introductions available online or as books, see for example here. These resources should provide all you need to establish a VPN tunnel successfully. The software is distributed with device profiles and configuration guides for many popular IPSec VPN gateways. VPN Tracker is aimed at making a complex technical matter like Virtual Private Networks (VPN) simple and user-friendly.
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